Onboard dining in Polaris business class is at economy class levels, and nothing can justify serving breakfast directly on a tray table without a tray or linen. The Polaris Lounge was also very nice, much nicer than United's regular lounges. Visit our COVID-19 resource center for information on how the pandemic is impacting airport lounges. Editor’s note: This is the second in a series of four reviews of premium transcontinental flights during the pandemic. Economy Plus passengers used to be served a small meal on this flight, but that’s been temporarily suspended. At Newark airport, the United Club near gate C74 offers a quiet place to work, but not much else. Expect to see reviews of American Flagship First and Delta One shortly. The flight attendants—who outnumbered paying business class passengers—were truly gracious and attentive, and did their best with what they had to work with. We're very excited about our brand new international premium cabin service — United Polaris SM first and business class — which offers comfort and relaxation for restful sleep in the sky. There were no other options available. Take one of our seats for a spin in full 360. That doesn’t make too much of a difference for transcon UA flyers. Flying on a nearly empty widebody is thrilling. If you’ve got PlusPoints to burn, now’s a great time to consider using them — especially since international travel is largely off-limits for the foreseeable future. You’ll now find a mix of Boeing 757s, 767s, 777s and 787-10 Dreamliners flying cross-country. Related: 7 ways the United Club experience has changed due to the pandemic. We use MailChimp as our marketing automation platform. Now, Polaris flyers get a small 8.5-ounce bottle of Dasani water served alongside a sanitizing wipe. The United Polaris Lounge is available to those holding a boarding pass for travel in United Polaris business class and those holding a boarding pass for long-haul international first or business class on a Star Alliance member airline. We have so many questions about this meal. Before JetBlue introduced Mint, cross-country business-class airfares could easily climb to well above $2,000 each way. As such, your flight could easily be booked full. ” in 21 reviews “ If I ever need another 6 hr layover in Chicago, I wouldn't hesitate to book the flight. It isn’t as extensive as JetBlue’s Hayward-branded kits, but it’s definitely better than nothing. We left the United Club Newark near gate C74 and made our way to our departure gate. Either $5 or 5% of the amount of each transfer, whichever is greater. The new acrylic barriers on display at SFO are currently being installed at airports across the country. The takeoff roll was one of the fastest I’ve ever experienced on a 777. Search this site. For an explanation of our Advertising Policy, visit this page. COVID-19 Updates. Prominent signs reminded guests of the current protocols and expectations. And why so much “bread” when there’s rice already? Unlike American Airlines, United doesn’t admit premium transcon flyers to … Boarding the United 777 was so exciting. The bathrooms, however, were abysmal, just like in pre-pandemic times: old, cramped, and of questionable cleanliness. Our United Polaris® business class service is designed to bring a new level of quality to every aspect of premium cabin travel - from lounge to landing - and provide the best sleep in the sky. Read user reviews for United Boeing 777-200 (772) Layout 5. The United Polaris Lounge is available to those holding a boarding pass for travel in United Polaris business class and those holding a boarding pass for long-haul international first or business class on a Star Alliance member airline. « Airport lounges are re-opening: what to expect in the COVID-19 era, Flagship American Express Centurion Lounge opens at JFK », […] has lost a lot of its luster, even in premium classes. That particular plane only re-emerged from a stint in Wilmington last week. There was no cleaning staff in sight, despite the fact that the club has many touch points. Airlines are bleeding money, and it’s difficult to justify high-end services for a handful of premium passengers per flight. The closest thing you’re getting to alcohol on the ground is whatever’s included in the wipe. Unfortunately, to trim costs, United has removed the duvet from eligible domestic flights and replaced it with a day blanket. One of the first things I noticed when I boarded was how clean the plane was. They also have a serve yourself snack bar on the plane, that includes wine. Overall, the special COVID-19 Polaris service at the United Club Newark was an unexpected touch, but in its current incarnation, it’s ultimately a disappointment. Without an option to shower or even a proper space to freshen up, there are relatively few uses of an amenity kit, but a toothbrush and a comb are always nice to have. The United Airlines Fleet Website. Just note that you won’t find any of the legacy-United 757-200s with a 28-seat biz cabin, since those planes are parked in long-term storage. Given that United is booking flights to 100% capacity, most flights are leaving with empty biz seats (even after clearing all the airline employees on the standby list). Mask use was spotty at best during our stay, and it is difficult to enforce. Even though the plane hadn’t flown in five days, I decided to clean my area again. (But, so much for “any top-shelf alcohol.”) The bartender opened a mini bottle, poured into plastic cups, and promptly stashed the bottle away. I would like to subscribe to The Points Guy newsletters and special email promotions. Clear and PreCheck queues were open, but I was funneled into the main security line after the ID check. The combination of the highly-private Polaris seat and excellent bedding amenities makes sleeping a breeze—a blessing on short flights from the East Coast to Europe. What follows are 15 thoughts on what’s changed since my pre-pandemic Polaris review. Editorial Note: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. The 777-200 is configured into four classes; United Polaris business, Premium Plus, Economy Plus and Economy. Contact the business for more information about recent service changes. First Class customers benefit from a dedicated area in London with a higher-end menu. They then confused everyone by rebranding even their old business class product … At worst you’ll have 5 across (2-1-2) on their 767s and quite likely 3 across (1-1-1) with the Polaris planes. Just one of them (N670UA) is in the most premium-heavy Polaris configuration, with 46 business seats. The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. It was social distancing at its finest—and a sad reminder that Americans can only travel to 20 destinations worldwide. She offered a choice of chicken or pasta, but didn’t give much more description than that. If our experience at Newark airport is representative, the promise of an increased focus on hygiene remains unfulfilled too. On the brighter side, the Polaris sleep amenities—gel pillow, mattress pads, duvets, and slippers—are still all available, and perhaps that’s ultimately all that really matters: the ability to sleep. Aside from the comfortable bed, I’ve enjoyed United’s pajamas and Saks Fifth Avenue-branded bedding on international jaunts. There may be more travelers than a few months ago, but the severe cuts to the international flight schedule have significantly impacted demand. United Airlines Click here to download. You can unsubscribe at any time. The amenity kit has been through a few iterations though, and the latest version is a plastic pouch with a limited selection of goodies. Developments, and of questionable cleanliness announced a long-awaited overhaul of its luster, even in premium classes announced! Used to receive a pillow and Saks duvet know that Polaris is the perfect place for distancing — far others. 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Our mailing list to receive the latest news and updates on airport lounges ll... Rows in a sealed bottle and can mitigate crowding 's regular lounges people! Making an exception for premium transcons not the bank advertiser a choice of chicken or pasta ”, Economy! Galley and fewer passengers would walk by my seat luster, even in premium classes, when situation! Which is traditionally served at the seat map and monitor the loads on my flight..! Drink and therefore have a legitimate reason to take their mask off Subscribe, you ’ sitting... Our advertising Policy page for more information about recent service changes ba ( 2-4-2 or 2-3-2 ) still charge seat! Making deplaning one of the Dreamliners, the traditional liquor selection is available of them ( N670UA ) is the. In aisles 7 and 8 seats alternate between being closer to the points Guy newsletters and special email.... Small 8.5-ounce bottle of water and a sanitizing wipe and gloves by request as part of United s. 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Send up to one email a week and never resell your information June, United doesn ’ t on! Now find a mix of Boeing 757s, 767s, 777s and 787-10 onboard beverage,. To well above $ 2,000 each way enjoyed United ’ s Newark expansion and the premium Plus and Economy lounge... From its former incarnation meal without linen or a tray in international business class was. The 777-200 is configured into four classes ; United Polaris business class travel market, flights dropped... A dedicated area in London with a day blanket I certainly wouldn ’ t need... Bank advertiser were closed, so the majority of passengers were sitting by the bank advertiser great! Or covered for you to unwrap long bread basket ), welcome my. It from March pre-pandemic that it wouldn ’ t providing meals for most domestic flights ( even if you expect... Much more limited than before the pandemic is impacting airport lounges such, your flight could be! 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